Delivery Information

DELIVERY, RETURNS AND REFUNDS

1. RETURNS POLICY

After receiving your goods you have 30 days within which to return them should you wish.

2. RETURNS PROCESS

All goods to be returned must be in the condition, in which they were received, complete with all the original packaging, labeling, security tags and the appropriate returns documentation (including the original commercial invoice that you received with your goods as well as the new commercial invoice for the return journey). We cannot accept returns where the security tag has been removed. Goods must be sent by our free courier service arranged by contacting our customer care team. We recommend that you keep your courier collection receipt when returning all goods, as we cannot be held responsible for goods lost or stolen before they are received by us.

3. RETURN OF FAULTY ITEMS

If an item you receive turns out to be faulty you are entitled to a full refund. Please return all goods to us with the appropriate documentation clearly marking the relevant fields.

4. NON RETURNABLE GOODS

We are unable to accept returns of personalized goods. These provisions do not affect your statutory rights.

5. LOST RETURNS INFORMATION

If you have mislaid the returns documentation please contact our customer care team with all the details you do have.

6. REFUNDS

Once we have received your goods and processed your refund you will receive an email confirmation from us.

7. REFUND PROCESS

Refunds will usually be processed by us within 30 days of our receipt of the returned goods and will be made to the same payment card used to pay. However please clarify with your payment provider or bank how long they will take to process the refund as this is beyond our control.

8. GUARANTEES

We guarantee that all goods offered for sale on this website will be as described accurately and fit for the purpose described without fault in their design or manufacture.

9. FAULTY GOODS POLICY

If for any unforeseeable reasons an item purchased from us does have a fault then we will refund the item at no cost to you.

10. APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions of Sale are governed by Pakistan law. Any dispute related to the validity, interpretation and/or execution of these General Terms and Condition of Sale shall be subject to the exclusive jurisdiction of the Court or, if applicable, of the competent court of the place of your habitual place of residence or domicile.